UK Mainland/highlands, Islands, Northern Ireland, Jersey & Guernsey
FREE SHIPPING ON ORDERS OVER £60
Royal Mail Tracked £4.00, delivery 2-4 days.
Guaranteed Next Day Delivery £8.00 * please note the orders placed before 1pm will be delivered the next working day. If orders are placed after 1pm we will endeavour to get your order to you for the next working day, but it cannot be guaranteed and maybe delivered one day later.
Rest of Europe & USA
Please note, all orders are shipped from the UK. Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs office.
Our returns address is:
7 St Ann's Place, Bath BA1 2BJ.
We are confident that you will love our products, but understand that sometimes it might not be quite right we therefore offer FREE* returns and exchanges. If you would like to return an item please email us at firstname.lastname@example.org
with your details and we will email you a returns label.
*FREE RETURNS UK ONLY
*FREE RETURNS ARE NOT AVAILABLE IF YOU PAY WITH KLARNA.
You are welcome to return your order for a refund or an exchange within 28 days from the date of delivery, providing the item you are returning is un-worn, in a re-saleable condition and in the original packaging.
Please make sure you put all your details in the box including your name and order number. Failure to do so will result in a delay in processing your refund and/or credit note.
When returning an order, please obtain proof-of-postage. If your returns are lost in the post and you do not have proof of postage, we will be unable to issue a refund.