To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
- You can take your return package to either your nearest Post Office branch 2. Your local Royal Mail Delivery office or 3. Book a collection via the Royal Mail's website www.royalmail.com/collection. The details you need will be on your return label.
- Free returns are for UK customers only
What items are returnable?
You can return your items within 28 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
- If you are returning swimwear the hygiene sticker is in tact and has not been removed.
Are there any charges for return?
- We offer FREE UK returns
- International returns are the responsibility of the buyer
- If returning your order in full, the standard rate shipping cost will be refunded, less a £2 processing fee.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.